Shipping and Return Policy
Typically, your products will ship within 1-5 business days from our warehouse in Palm Beach County, Florida or via one of Amazon's warehouses. Standard ground delivery is normally an additional 3-5 business days. You designate the priority of your delivery, next day air, second day air, or ground delivery. Charges are calculated based on current USPS rates. All orders placed after 2:00 p.m. EST will not be processed until the following business day. Saturday and Sunday do not count as business days according to USPS guidelines.
Contribution to the Nicklaus Children Health Care Foundation are not charged sales tax or shipping charge. Values applied to the donation under shipping in your order confirmation is an allocation of shipping charge for the total order to each item in the order. You are not charged shipping on your donation.
We currently have limited shipping coverage for international orders.
We want you to be completely satisfied with the products you purchase from shop.nicklaus.com. You can depend on our cooperation and assistance if for some reason you wish to return your purchase. Please follow the guidelines below for your return.
The shop.nicklaus.com will accept merchandise return / exchange under the following conditions:
*All returns/exchanges must be pre-authorized by the shop.nicklaus.com before shipping any merchandise to our Customer Service Center. To receive a return authorization number, please email Customer Service Center at firstname.lastname@example.org or 561-227-0300.
For returns/exchanges we offer the following two options.
- Product may be returned in method of your choice at your expense. We recommend insuring the package and using a service that can provide tracking information to ensure successful delivery. We are not responsible for lost returns.
- At your request we will issue a prepaid shipping label. The return shipping fees will be deducted from the amount of your return (shipping fee will be quoted over the phone when requesting the return authorization). If we determine at our sole discretion that the merchandise you return is not eligible for return or exchange, you authorize us to charge the return shipping charges to your original payment source.